Free Nationwide Shipping on orders over $30
Close this search box.

Refund and Return Policy

In-Store Return Policy:

Since we produce and sell perishable items, we do not offer refunds on any in-store purchases. However, if you are not pleased with your purchase simply return your order to our shop. The returned items must be uneaten, in original packaging, and along with your receipt within 24 hours of purchase. Once we receive the requested items, we will issue a replacement for another item of equal value.

Online Purchase Return Policy: 

We do not accept returns for any items purchased online due to them being perishable products. However, we will replace items that may have been damaged during shipping. For this to occur, we require that customers submit their issue or complaint to our designated email address. The complaint must list the nature of the damage and must be accompanied by photographs in support. Replacement requests must be made within 10 days of receipt of purchased merchandise. We cannot offer replacements for any requests after the 10 days.

We will not issue replacements for customers if the incorrect mailing address was listed during orders, if packages are still in route from the shipper, if the customer was not present at delivery if the delivery was refused by the customer, if the package was not deliverable due to being shipped to a PO Box, or if the order has been 50% consumed.

Submitting Requests:

  1. Please submit all requests via email to s[email protected] for all online orders, within 10 days of delivery.
  2. For all in-store concerns please call us at 708-960-0455 and return the item(s) to the store within 24 hours of purchase.

Contact us at {email} for questions related to refunds and returns.

Popology Popcorn Sales
New Visitor Offer

10% Off

Celebrate our grand re-opening by taking 10% off your next purchase of $20 or more with Popology Chicago Popcorn.
Use the code below at checkout.